Returns & Refunds
You may request a return within 30 calendar days after delivery. To be eligible, items must be unworn and unwashed, with their original tags and packaging. Any hygiene seal supplied with the product must remain intact.
Items that cannot be returned
Opened sealed goods that are unsuitable for return for health or hygiene reasons cannot be returned where applicable law permits this exception. This does not remove your rights when an item is damaged, defective, incorrect or otherwise protected by applicable law.
How to request a return
- Email shengchengla@gmail.com with your order number, item and reason for the request.
- Wait for return authorization and the correct return address before sending anything.
- Keep proof of postage.
Customers pay return shipping for change-of-mind returns. We cover return shipping for damaged, defective or incorrect items. Do not send returns to a supplier or parcel address unless support has authorized the address in writing.
Inspection and refund
After the return arrives, we inspect the item and aim to issue an approved refund to the original payment method within 5 business days. Your bank or payment provider may require additional time. Mandatory statutory refund deadlines always prevail.
Where applicable law requires it, the refund includes the original standard delivery charge. Any extra amount paid for an express delivery option is excluded unless the law requires otherwise.
Cancellations
Request an order change or cancellation within 12 hours of placing the order. We cannot guarantee a change or cancellation after fulfilment begins. This operational window does not limit statutory withdrawal rights.
Statutory rights
The commercial 30-day request window does not reduce mandatory consumer rights. Customers in the European Union and United Kingdom retain applicable statutory withdrawal and faulty-goods rights.